Framagraphic (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Contact us via forms, email, or phone
- Request quotes or services
- Subscribe to our newsletter
- Use our website.
This information may include your name, email address, phone number, company name, mailing address, and any other information you choose to provide.
We also automatically collect non-identifiable data such as browser type, IP address, and website usage data through cookies and similar technologies.
2. How We Use Your Information
Framagraphic may use your personal information to:
- Provide and manage our design and printing services
- Respond to your inquiries and provide customer support
- Improve our website, services, and user experience
- Communicate with you about updates, offers, or news (you can opt out at any time)
- Comply with legal obligations and prevent fraud
3. Consent
By providing us with your personal information, you consent to our collection, use, and disclosure of that information in accordance with this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
4. Sharing Your Information
We do not sell or rent your personal information. We may share your data with:
- Service providers who assist with our business operations (e.g., payment processors, email platforms)
- Legal authorities when required to comply with laws or respond to lawful requests
- Business partners when necessary for joint services or marketing (with your consent where required)
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. Security
We implement appropriate technical and organizational safeguards to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Withdraw your consent to processing (where applicable)
- Lodge a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, contact us.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of other websites. We encourage you to read their privacy policies.
9. Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. You can control or disable cookies through your browser settings, though this may affect website functionality.
10. Policy Updates
We may update this Privacy Policy from time to time. The revised version will be posted on this page with the updated effective date. Your continued use of our site and services indicates your agreement with the new terms.
11. Contact Us
If you have any questions about this Privacy Policy or your personal information,